Question & Answers

HOW DO I SCHEDULE MY APPOINTMENT?

We reserve appointments very carefully, so you will receive the Doctor or Hygienists’ full attention. Our phone is answered every day of the week and on weekends. Please call our office at 936- 494-0200 to schedule a time that is convenient for you. Should you need to change your appointment, it may take several weeks before another one is available. We ask that you call us directly so we can reschedule with you and give another patient your allotted time. Please give us a 48 hour notice if you must reschedule a visit with Dr. Portales or our hygienist. Our office will call you prior to your appointment to verify the date and time and to see if you have any questions prior to your appointment.

DO YOU FILE MY INSURANCE FOR ME?

Yes, we will gladly document your insurance paperwork as a courtesy and help you maximize your insurance benefits. For all appointments with Dr. Portales, we ask that you pay for services at the time of your visit. This may include paying a co-payment or a deductible (if you have insurance). This may also include paying 100% of your visit if you do not have insurance.

CAN I EAT BEFORE MY APPOINTMENT?

Definitely. Please do so. Especially if you are having a complete smile makeover or any oral surgery. After you receive treatment, please follow your specific postoperative instructions, including your diet.

SHOULD I WEAR MY CONTACT LENSES?

If you’re comfortable taking naps in your lenses or keeping your contacts in for a long period of time, then you may want to wear your lenses. If you do not sleep well in contacts or you have dry eyes, you may want to wear your glasses instead.